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Refund Policy

Last updated: September 11, 2026

1. Overview

At FastToChart (fasttochart.click), we want you to be completely satisfied with our automated AI chart recognition and digitizing software. This Refund Policy describes the terms and procedure for requesting refunds for monthly subscriptions and credit packs.

2. 14-Day Money-Back Guarantee for Unused Credits

If you purchased a monthly Pro subscription ($3.00/mo) or a one-time credit pack (Pack S, M, L, or custom quota) and decide the Service is not right for you:

• You are entitled to a full 100% refund within 14 calendar days of your initial transaction, provided the purchased credits remain unspent.
• If you have used only a portion of the credits, a pro-rata refund will be issued for the remaining unused balance.

3. Automatic Technical Failure Protection

Your satisfaction and trust are essential. If a chart extraction fails due to a system interruption, network timeout, or upstream optical parser error:

• The deducted credit is automatically and instantly restored to your account ledger without requiring any support ticket.
• If a recognized chart has minor errors or misaligned labels, you can edit the numbers directly in our built-in spreadsheet editor before downloading.

4. Used Credits

Credits that have been spent to successfully extract and render chart data into editable PowerPoint, Excel, or CSV formats are non-refundable, as dedicated high-performance AI computational resources are consumed at the moment of execution.

5. Subscription Cancellations

You can cancel your monthly subscription at any time with a single click in your Account settings. Upon cancellation:

• You will not be billed again for subsequent billing periods.
• You will retain access to your subscription benefits and credit balance until the end of the current prepaid billing period.
• Any credits purchased in permanent top-up packs never expire and remain in your account even after subscription cancellation.

6. How to Request a Refund

To request a refund, please contact our support team:

• Email: n.zakharovv@gmail.com
• Subject Line: Refund Request - FastToChart
• Information to Include:
  • Your registered account email address
  • Paddle Order / Transaction ID (from your receipt email)
  • A brief note explaining why you are requesting a refund

7. Processing Time & Method

We review and approve valid refund requests within 24 to 48 business hours.

Once approved, the refund is processed through our merchant of record, Paddle. The refunded amount will be credited back to your original payment method (credit card, debit card, or PayPal). Depending on your bank or card issuer, funds typically reflect on your bank statement within 3 to 5 business days.

8. Contact & Operator Information